FAQ

Yes a supply of linen and towels is always included in our prices for your stay, unless otherwise discussed. For example, for bookings lasting longer than one week a charge may be made for a change of linen or towels.

We allow pet's in 6 of our cottages: Chatsworth, Hartington, Kedleston, Tissington, Eyam and Farley, there is a charge of £30 per pet per stay.

Food can be cooked within the cottages and there is a small kitchen in the Hall. We can provide catering services upon request.

Our Darwin Hall can not be hired without accomodation for your Wedding day, group getogethers and Corporate events and many other activities. 

Our lake is now stocked with course fish and can be fished by arrangement for guests only and all fish must be put back.

Unfortunately we do not allow crockery and cutlrey to be used in the hall for an event. These items can be hired in via several companies.

Online booking is available on this website. You can also give our friendly team a call to discuss larger group bookings. We are always very pleased to help in any way we can.

Yes we can hire a hot tub in for you, with prior arrangement. We will have this placed at your cottages and set up ready for your use.

Fireworks are not allowed at Darwin Lake as there are livestock in the area surrounding us.

For health and safety reasons we ask customers to bring their own stairgates if needed.

Yes, upon request where available.

During the COVID-19 outbreak we have adapted extra cleaning protocols recommended by European Centre for Disease Prevention and Control to ensure both staff and customers are protected at all times.

Below are the measures we are taking to protect our staff while at work: -

Before they clean, cleaners should wash their hands and put on impermeable, disposable gloves.
   - Cleaners should avoid touching their face during the clean.
   - Gloves should be thrown away after each clean.
   - Cleaners should wash their hands immediately after gloves are removed.
   - Cleaners should be sure to air and ventilate the property during and after cleaning.

Below are the cleaning tips for cleaning the cottages: -

High-touch surfaces — are cleaned and disinfected after each stay. Examples of high-touch surfaces include tables, hard-backed chairs, doorknobs, handrails, light switches, remotes, wardrobe and cabinet handles, desks, toilets, sinks, bedside tables, and kitchen and bathroom surfaces.

A two-step approach will be taken for cleaning high-touch surfaces that are visibly dirty: step one is to clean with a detergent or soap and hot water followed by disinfection to kill germs on surfaces.

Low-touch surfaces — Floors, walls, blinds and other low-touch surfaces are cleaned using hot water and detergent. Mop or wipe down from one end of the surface to the other. 
 

Towels, linens and other laundry — the laundry service has been instructed to wash towels, linens and other laundry with the highest temperature to kill germs.

All cottages will have the following items in it: -

- Antibacterial hand washes
- Additional tissues and toilet rolls
- Antibacterial cleaners for guest use

We have a large fire pit area and BBQ’s at the village that can be used where available.

Yes all electricity and heating is included in our prices.

We ask all guests to observe rules of politeness at all times and this extends to the use of music, nevertheless the Hall can accommodate many kinds of events and functions and music is allowed there.

We advise that small children are not left unsupervised in the grounds or the cottages as we do have a three-acre lake in the centre of the Village.

There is a pub with restaurant within walking distance and other eateries within 2 miles in the village of Two Dales.

We do not sell groceries or have a shop at the village. Nevertheless, most supermarkets will deliver your online order ready for your visit, and there are food retailers locally within 2 miles.

A number of cottages do have easy walking access and there are ground floor bedrooms with ensuite/wet room facilities to some. These cottages are Hassop, Beeley, Hartington, Wensley, Hopton and Farley. Please don't hesitate to contact our team for more information on this. 

We can provide travel cot's on request, however we do not provide any bedding for these cots. 

Guests may arrive at any time after 4pm on their designated arrival day and are asked to leave by 10am on their morning of departure.

All of our cottages are equipped with all the facilities you could need, they also have dishwasher tablets, washing up liquid, toilet roll, towels, handwash and a small amount of tea, coffee, sugar and milk.

Below are the current terms and conditions for bookings made during the COVID-19 pandemic from 15th of May 2020.

Our normal terms and conditions apply for all booking – we have however amended the refund policy under government instructions regarding the COVID-19 pandemic.

Should the government instruct Darwin Lake Holiday Village to shut down due to the ongoing pandemic, customers are entitled to request a refund or postpone their holiday date. The refund request must be made in writing and approved by the management team.

Should the government issue a travel ban across the country and customers are not able to fulfil their holiday, customers are entitled to request a refund or postpone their holiday date.

The refund request must be made in writing and approved by the management team.

A deposit of 30% is paid at the time of booking and the remainder is then required at least six weeks before arrival.

Attend our next amazing Wedding Fayre and Open Day 19 March 2023, followed by 22/23 April with the chance for a FREE STAY WITH US !! you are also invited to visit us at any other time either by arrangement or just call in ! we are generally open from 9am to 5pm weekdays and can arrange visits to suit your availability just give us a call or email.

The following cottages all have sofa beds:

Dovedale

Peveril

Winster

Haddon

Hardwick

Riber